Product Warranty guidelines:
· Maintenance Range
All first-served power products.
· Warranty conditions
For compliance with product specifications or custom power source within the agreed product specifications.
· The following are not free warranty:
Due to damage caused transport (please consult with the transport sector to solve)
Due to human causes unauthorized disassemble, modify, etc., causing malfunction
Due to the use of the product does not meet the requirements of the environment caused by the failure
Due to force majeure (such as fires, earthquakes, etc.) failure or damage caused
Other faults are not free warranty by the warranty provisions
· Warranty
Free product warranty for one year
For super warranty and discontinued products are implemented paid service
Define
1) agents found within three days after receipt of the equipment device performance, there is a problem packaging equipment appearance.
2) the user to an official invoice (customer-linking) whichever week found that there is a problem within the device performance.
· DOA repair process
After the service center received DOA repair, maintenance engineers through technical testing, while checking the serial number of the product delivery and packaging are the same, and warranty cards and other accessories are complete before they issue a "Defective on arrival certificate", pay New maintenance hangar handle the library.
· Maintenance
1) maintenance mode: maintenance repair approach taken, that is, from the product to the user or dealer or mailed to the nearest service location proposed repair and maintenance of their own after the removal or repair of the equipment is responsible for the maintenance of mail, transportation and other related costs arising therefrom shall be borne by the respective user and maintenance center; If you have special needs, requires maintenance personnel on-site repairs, maintenance personnel should provide service as soon as possible in consultation with users, resulting related traffic, transportation , accommodation and other costs borne by the user.
2) Repair time: maintenance time as a work week that after receiving the user's repair request, faulty equipment maintenance work should be completed in one working week. In case of emergency, can provide customers with a temporary spare.
Note: This service policy is limited to mainland China.